Because of the thoroughness of our work that we do for each and every unique client, we have a very high client satisfaction rate. Here is just a sampling of the things that our clients have had to say about us in recent years:
"Jenna was very helpful in trying to resolve some problems I had finding a corporate trustee to take over administration of my mother's trust. Unfortunately, our first choice for a corporate trustee did not want to work with us in addressing some of the issues with the trust. Jenna was very helpful with ideas about options and how to handle this situation."
"Tammy is helpful and patient and responded to our questions quickly."
"The staff was all very friendly, courteous, and answered all of our questions and needs."
"You handled our estate settlement exactly as you said you would and answered any and all questions I had whenever I called."
"Your firm has a comfortable, non-intimidating atmosphere with privacy."
"We came to your firm on a fact-finding mission to learn about preserving assets. We were given valuable information that was easy to understand."
"Kristin is excellent. Thank you for everything!"
"All of you are so pleasant, friendly and professional. You were compassionate in a time in my life when I was feeling very vulnerable and confused. I could not have made it through this process without you. I have recommended your services to many other individuals."
"I was pleased throughout the entire process."
"While the government took way too long, your firm moved along a Medicaid application for my father as quickly as possible. Kristin was very thorough."
"Jenna and Kristin ensured my mother's questions were answered and explained legal terms in simple words. From the minute we walked in the door, we knew we were in good hands. The time and focused attention we received every visit validated decisions made and was done with clarity, with all questions answered and a peace of mind that my parents' best interests were first and foremost. Thank you for your assistance during this important and complex transition."
"Your staff was friendly, gave us a warm greeting, and all had great professionalism."
"The explanations given were in understandable terms. They were willing to answer all questions and I was treated with respect."
"Friendly, courteous service — very helpful!"
"Every staff person was competent, friendly and professional."
"The way your staff greeted us and handled themselves very well was what I liked the most."
"Attorney Franks was professional, proficient and empathetic."
"Dealing with state government, nothing moves quickly, but your staff did they best they could to move it along as quickly as possible. I enjoyed working with Kristin and other staff members."
"Your Counsel was very patient in answering questions."
"Your staff is very knowledgable, professional, friendly and hospitable. We appreciated the team approach as well as the book you provided us. I can't think of anything to make our experience better. We also appreciate having the availability of your services in the future when the need arises. Thank you so very much for your exceptional services. The financial investment we made in your firm is suitable, for now we have peace of mind in regards to our estate planning!"
"Tammy and the other staff were always friendly and courteous."
"I enjoyed the polite, common sense discussion with and knowledgable information from your staff."
"I had always heard great things about your firm. It was a very friendly staff and I am very satisfied with the way I was treated."
"Very conscientious and attentive help and advice. Thank you, Jenna!"
“My husband and I are both in our 70’s so it was time to get something done. We have four children so we wanted documents prepared that would make sure they were all well taken care of in the future. We also wanted to make sure we were prepared financially in case either of us had to receive care in a nursing home or assisted living. The people at Steinbacher, Goodall & Yurchak were so warm and personable. Just about my entire immediate family came with my husband and me to see them. We were welcomed in such a comfortable and friendly way! I’d had other family members who’d received assistance there in the past and spoke so highly of the staff, so the choice was easy as far as who to go to. I can see why they came so highly recommended. I can’t say enough about having the peace of mind that comes when you know things have been taken care of and are now completed. My one daughter was a little apprehensive as to how all of this was going to get done but they met all of our needs. We now feel like the staff at Steinbacher, Goodall & Yurchak are a part of our family.”
“I’m so glad that I found out about Steinbacher, Goodall & Yurchak. A friend of a friend had used them and they came highly recommended. I required assistance right away so I called and they immediately made an appointment for me to come in. My mother was going into a nursing home, and I needed to find a way to pay for it. They listened to my concerns and worked out a viable plan, placing her assets into a trust. The annuity from the trust, together with her social security totally pays for the cost of my mother’s nursing home care. I couldn’t have asked for a better solution! The people at the firm were so patient and understanding with me. I knew nothing about trusts but they answered all my questions. They are so knowledgeable and enthusiastic to help people out. I even received their assistance with the closing of my mother’s house. The people at Steinbacher, Goodall & Yurchak are worth their weight in gold!”
“I went to see them because of my parents who are both in a nursing home. I was very pleased with what they did to help cover the bills. I really didn’t know what to expect, and if they’d be able to do anything. They made things so easy. I’d asked around and I was told that this law firm was where I needed to go. They came very highly highly recommended, and I can now see why. They stepped right in and helped to settle my parent’s estate, and make sure the nursing home expenses were paid. I’d tried to do some of the estate work on my own at first, and it was a lot harder than I thought. That’s why I’m glad I made the decision to get their help.”
“I was very pleased with the service we received. I used to drive by their office quite often so I knew about them. However I never really thought about speaking with anyone there until the moment had come. I’m sure glad I made the call! My husband had experienced some health challenges so we knew it was the right time to put things in order financially to be properly prepared for the future. The thing I most appreciated was that they listened to what we needed, and then provided outstanding guidance throughout the entire process. It was as if they developed a roadmap that we can now follow. Steinbacher, Goodall & Yurchak also delivered excellent follow up to make sure everything they did for us was well understood. They made things so easy! There’s no one I would want to take care of us more than these people.”
“I was very well pleased with the service I received. I’d gone to see the people at Steinbacher, Goodall & Yurchak on behalf of my sister who was in the nursing home at the time. They first helped with working on options to pay for her care. Then after she passed away, they worked on settling her estate. Everyone was so kind and considerate to me during this difficult period. They were very understanding! I was told to stop worrying; that they would take care of everything. That’s exactly what I needed to hear! In fact, when it was time for me to have to go back to their office to sign some final papers, I told them that I just didn’t have the strength to do it. They said no problem, and they came to my house. I appreciated this kind of personal attention. I would recommend that you go talk to these wonderful people. They’ll give you the help you need.”
"What I liked best about Steinbacher, Goodall & Yurchak was the wonderful staff, the warmth and caring. Putting up with my questions and phone calls. Thank you so much for your kindness and help throughout our process. You are not just our lawyers, but our friends, too."
"Everyone was pleasantly helpful and nice."
"We appreciated the time you took to explain everything – sometimes multiple times. Very professional and fun too! We feel very confident in everything you managed to do for us."
"Very professional and friendly service."
"Provided options and information to help us make decisions that were in our best interest."
"Friendly, efficient, dedicated people who are thorough and caring. Thank you for helping us organize and plan for the future."