Because of the thoroughness of our work that we do for each and every unique client, we have a very high client satisfaction rate. Here is just a sampling of the things that our clients have had to say about us in recent years:
"After my first visit, I felt like a weight had been lifted off my shoulders. Everyone was very friendly and knowledgeable and explained things in terms I could understand. I'm so glad I hired your firm and will recommend you to others."
"Everyone was very helpful, friendly and informative. Overall, we were really satisfied!"
"There were several times that I had to write up letters during the Medicaid application process. It made me nervous but you walked me through it all. Thanks so much! I loved your caring, patience, thoroughness and promptness when dealing with my issues. I most appreciate the time you took to explain and walk me through the process."
"Tammy has the patience that is so great. She made the process seamless. When my emotions got out of control, she calmed me. I could not have done this without her. Tammy is wonderful."
"Everyone was very friendly and helpful. They made us feel like family. Kiley was especially very friendly and helpful when we first called the office."
"Everyone I dealt with was knowledgeable and very courteous. Our experience was excellent and exceeded our expectations. The staff members involved were very knowledgeable and presented themselves professionally. One exceptional staff member was Tammy Zilske. It was especially helpful to have a team member assigned to me that I could contact with questions, issues, or expectations. Her courtesy, willingness, prompt responses and dedication to meet our needs intensified your mission statement."
"The office visit was relaxing and made me feel like I had made an excellent choice."
"Ms. Julie Steinbacher, Ms. Megan Ingram and Mr. Aaron Morris all conducted themselves on my behalf with the drafting, revising and approval of my last will and testament, living will, financial power of attorney, and healthcare power of attorney, with professionalism, courtesy, integrity and efficiency. I am extremely pleased with the end product."
"A big thank you to everyone who helped me every step of the way."
"Kristin was great to work with and answered all our questions patiently and fully. Thank you so much for all your help!"
"I found the explanations given by Jenna Franks clear and very helpful. The process was handled through Zoom easily and with clarity about the details of both my will and durable power of attorney. The signing was the only time I came into the office and it was a situation that was well handled in this era of COVID. I appreciate the assistance I received."
"Even though we had our work done during the pandemic, it was very pleasant, things were done in a timely manner, and health precautions were taken. Each part of our paperwork was explained to us."
"It was a very relaxing and comforting visit despite the nature of the business."
"I was very impressed with Attorney Jenna Franks and her staff for their professionalism and kind consideration in working in a timely fashion to draw up and complete my mother's trust. Thank you!"
"Your firm moved quickly for us to get a POA before my son unexpectedly moved to a group home, which we appreciated very much. I was so glad you made sure that he was able to understand what he was signing so he wouldn't be taken advantage of. I also appreciated your advice for going forward with my son's potential future needs."
"Excellent, compassionate and caring service. Great expertise in all legal matters.You guys put the 'care' in 'elder care.' Thank you for your great service and expertise."
"Everyone was so friendly. I never felt like it was "work" to handle my mom's case."
"Just talking to Tammy relieved all of my worries!"
"Brittany and Megan were friendly and knowledgable regarding setting up a Power of Attorney and family trust."
"We were absolutely satisfied with the way we were treated at all times. Your staff was very attentive to our needs and the care that my parents needed. It's a very professional as well as a friendly and relaxing atmosphere. We never had to worry about anything. It was a comfort knowing everything was taken care of."
"The front desk employee, Angel, was super! What a peaceful atmosphere."
"Our questions were answered so that we understood. Things were explained very well."
"Everyone was very courteous and made sure we understood the answers to our questions. This is the third time I have worked with Tammy for a family member and she has been very thorough for all. I have recommended your firm several times to people I know because of the positive experience we have had in working with your team."
"Brittany and Tammy are very congenial, professional and thorough. I can't think of a single thing that you could improve. Thanks very much for handling our needs."
"When I was first referred to your firm, my sole request was to obtain Power of Attorney documents for my husband, who suffers from dementia. I had no clue that Medicaid services would even be an option for us. I was guided through this process by Tammy and Brittany. We now have a solid estate plan, full gamut of POA documents and approved Medicaid services for my husband. I can't emphasize enough the value gained by your services. You can be sure that I will refer anyone in need to your excellent firm."
"Some of my family members were very difficult to deal with in settling our mother's estate. Julie and Chrissy provided great service in keeping the settlement on track to overcome different matters my siblings objected to. Their advice and actions were so exact that neither of my siblings' lawyers could pose actionable objections to the settlement process. Also very important were the actions they advised to keep the process moving to conclusion when my siblings refused to meet deadlines or sign documents."
"Tammy is awesome! Her knowledge, compassion and demeanor exceeded our expectations. She has been extremely helpful during this difficult period. The other staff involved were equally as helpful. Thanks so much, Tammy!"
"Everyone was well prepared and efficiant. Totally comprehensive service!"
"Landon treated me like a friend he had known for a long time."
"The staff was friendly, courteous and able to answer questions clearly."
"All personnel were extremely polite and professional!"
"The ease of communication was important. You stayed connected through email and phone calls."
"Tammy was excellent! She is very knowledgeable. She answered all of my phone calls and emails very quickly. I am extremely satisfied with your services and would recommend your office in a heart beat."
"The ease and comfort of your personnel and facility stood out. I was even able to bring my financial adviser with me."
"Tammy made me understand and feel comfortable about the process. All of this was very confusin to me and Tammy did a wonderful job in helping my family understand what to expect. We could not have done this without her help and care. Thank so much!"
"Most of our meetings were on Zoom. Jenna and Kristin were wonderful to deal with. They were very patient and answered our many questions. We will definitely be in touch to work on additional estate planning, most likely asset protection trusts. Thank you very much! We have already told friends that we felt we received superb service."
"As this was done during the pandemic, precautions taken by your office were handled with clients' safety as a priority.Thank you so much for such great service."
"I was very satisfied with the whole process. Your entire team went above and beyond and was very professional, courteous and wonderful. They were very prompt and organized and always helped when needed. I don't know how you could get any better! I appreciate everything you did for me."
"Everyone was very pleasant and efficient."
"We had already retained a lawyer for a will and trust, but will be switching to your firm when we next have legal needs."
"Tammy explained everything in terms we could understand. She's a very nice person!"
"Tammy and Kiley were so helpful. I couldn't have done any of this without help and Tammy's explained everything as we progressed through this process. She was always pleasant and available, and provided a prompt response to any questions and offered to help on any issue. I'm so glad we chose Steinbacher, Goodall & Yurchak."
"Very courteous and professional staff."
"A very friendly atmosphere and they did a great job explaining all of my options."
"I was very anxious and stumbling but they were very patient, courteous and helped me through it all."
"It is a pleasure doing business with your firm. Everyone was extremely knowledgeable and helpful in meeting our needs. I especially liked the communication and professional courtesy that was given to us."
"I was impressed with the knowledge of the employees. They are truly dedicated to helping seniors deal with estate planning. I also liked their safe practices during COVID-19."
"When I left the office, I knew with confidence that there was someone with the knowledge to guide me through this process of applying for Medicaid. Tammy was fantastic - displaying confidence, understanding and patience."
"Brittany has been the best of everyone that we have worked with over the years. The firm potentially saved my family a lot of money with my parents' estate. All of the costs were well documented and the expenses were carefully listed. I hope to use your services in the future with our estate plans."
"I live out of state and my brother needed nursing home care. I was referred to your law firm by another law firm who could not help me. I felt extremely confident after my first meeting knowing your staff had the knowledge to help me, help my brother." - Carol
"I attended the virtual seminar yesterday just as a refresher to keep up with the newest information. My husband and I worked with Brittany, and my parents as well. When my father passed a little more than a year ago, Brittany worked with me every step of the way. Everything went smoothly and I knew I could count on her as needed. Brittany, Tammy and everyone else at the office made sure all legal documents and trusts were in order for my parents, and now for my mother. Brittany, Tammy and your office have done the same for my husband and me. I feel confident that we have everything in place should anything happen to my husband or myself. Thanks for a job well done. Your office came highly recommended and nothing could be more true."
"Everything was handled in a professional manner. The staff was nothing short of terrific, friendly, and all things you would expect from a good law firm. All documents were already prepared for our office visit, which made it very speedy."
"We were impressed with how things were handled during the COVID restrictions. Everyone was very accommodating to our needs."
"I wouldn't be able to say enough good things about this firm! Everyone was very polite, respectful, friendly welcoming, and very professional and extremely knowledgable. It was an absolute pleasure to work with the staff, and in my opinion, they exceed their mission statement."
"I can't see myself ever using another firm. I would get to your office upset and worried and leave calm and relaxed. That means so much to me. They handled everything for me with sincerity and concern."
"Your staff were all very helpful and knowledgable."
"Thanks very much for all of your help. Everything was handled very promptly and professionally. I also appreciate the flexibility in offering virtual appointments since I live about two hours away."
"I always felt like I was given the full attention of your friendly and knowledgable staff."
"All of the staff I encountered were straightforward and professional. They were patient and friendly answering my questions and when listening to my comments. Overall, my experience at your law firm was very good and I would use your services again."
"Impressed with everyone's professionalism and knowledge. I don't see anything that could be improved. Everything was handled excellent. Tammy has done a great job."
"Tammy has been so helpful and informative during this c onfusing process. It was such a relief to have someone to turn to with questions and always receive a response back quickly. I would recommend your firm to anyone. Thank you for all of your assistance!"
"Everyone was very understanding. They explained everything and were very thoughtful."
"Tammy was so informational during my visit. She walked me through all that I needed and I trusted her 100% to get my affairs in order. I was very impressed with the decorating of the office. I felt very relaxed. If i ever have any other needs, I would not hesitate to call and come back."
"The whole experience was very nice and satisfying."
"Our lack of knowledge was overcome by you caring. Thanks so much for your friendliness, efficiency, professionalism and knowledge."
"I appreciated being able to meet in the parking lot during COVID-19."
"I felt very welcome in my trip to the office. Nothing can be improved on - everything was wonderful."
"We appreciated you coming to our home for us to sign the paperwork."
"Your staff provided a personal touch and even came to the home of my aging parents."
"We moved to State College to be closer to my elderly parents. We were pleasantly surprised to find a lot of resources available to help us be better informed about being a good support system for them. We first met Jenna at an ACAP (Adult Children of Aging Parents) meeting when she spoke. We appreciate that your firm supports groups like ACAP. We also listened to Amos' Zoom presentation on medical decision making, which was actually a review for us because of all the information we had already received through Jenna and ACAP. We were all prepared for our meeting with Jenna but accidentally left part of our documents at home. The staff was very understanding when we had to run back and retrieve it."
"A very friendly atmosphere. Jenna and Kristin explained everything so well."
"I had previously had a Will and Power of Attorney created by another firm in another county. I was expecting the same experience but was surprised and appreciative that Jenna and everyone else I spoke with in the office were so helpful. Everyone took the time to answer all of my questions, thoroughly explain everything we discussed, and suggest options. I felt much better about my decisions and whether everything I need is in place because of this. Thanks!"
"Kristin was very thorough, a very polite person to work with."
"My needs were met when I didn't even know what was needed!"
"Brittany is amazing! She meets with us, keeps us up to date and provides us with information regarding the various trusts we now have. She emails me regularly to see if we have questions and guides us towards a secure future. She is also a good presenter when we have attended seminars. I must also say that Kiley is so wonderful also and very organized. Kendra is also at the top of her game. We always have our questions answered. You have a great staff!"
"Amos has been extremely helpful over the years. Jenna has also been of great assistance. She is a great listener, very competent and demonstrates true professionalism. We would definitely utilize her services in the future. Jenna truly represents your mission statement. A sincere interest in our concerns was reflected by the entire staff. A sincere 'thank you' to all of your staff."
"This has been an extremely emotional and difficult time for our family, but thanks to your office's advice, knowledge and prompt attention to our needs, the financial piece of long-term care placement for our mother was not a great source of anxiety and wondering if we had made the right choices and completed forms correctly. You took us through the step-by-step process professionally and with a level and manner of communication that made us feel reassured that you indeed know what you were doing! The outcome was just as you planned and I anticipated. Thank you so very, very much!"
"I needed help with receiving an inheritance while still being able to keep Medicaid benefits. While the people you were dealing with 'dragged their heels,' you kept my anxiety at a low level."
"I was referred there for help in navigating the legalities of my mother's long-term care. I was most impressed by everyone's overall helpfulness. Tammy was wonderful to work with."
"Everyone gave a prompt response to any questions I had and offered help on any issue. Tammy and Kiley were so helpful! I could not have done any of this without help and Tammy's explaining everything as we progressed through this process. She was always pleasant and available. I'm so glad we chose Steinbacher, Goodall & Yurchak."
"Jenna was very helpful in trying to resolve some problems I had finding a corporate trustee to take over administration of my mother's trust. Unfortunately, our first choice for a corporate trustee did not want to work with us in addressing some of the issues with the trust. Jenna was very helpful with ideas about options and how to handle this situation."
"Tammy is helpful and patient and responded to our questions quickly."
"The staff was all very friendly, courteous, and answered all of our questions and needs."
"You handled our estate settlement exactly as you said you would and answered any and all questions I had whenever I called."
"Your firm has a comfortable, non-intimidating atmosphere with privacy."
"We came to your firm on a fact-finding mission to learn about preserving assets. We were given valuable information that was easy to understand."
"Kristin is excellent. Thank you for everything!"
"All of you are so pleasant, friendly and professional. You were compassionate in a time in my life when I was feeling very vulnerable and confused. I could not have made it through this process without you. I have recommended your services to many other individuals."
"I was pleased throughout the entire process."
"While the government took way too long, your firm moved along a Medicaid application for my father as quickly as possible. Kristin was very thorough."
"Jenna and Kristin ensured my mother's questions were answered and explained legal terms in simple words. From the minute we walked in the door, we knew we were in good hands. The time and focused attention we received every visit validated decisions made and was done with clarity, with all questions answered and a peace of mind that my parents' best interests were first and foremost. Thank you for your assistance during this important and complex transition."
"Your staff was friendly, gave us a warm greeting, and all had great professionalism."
"The explanations given were in understandable terms. They were willing to answer all questions and I was treated with respect."
"Friendly, courteous service — very helpful!"
"Every staff person was competent, friendly and professional."
"The way your staff greeted us and handled themselves very well was what I liked the most."
"Attorney Franks was professional, proficient and empathetic."
"Dealing with state government, nothing moves quickly, but your staff did they best they could to move it along as quickly as possible. I enjoyed working with Kristin and other staff members."
"Your Counsel was very patient in answering questions."
"Your staff is very knowledgable, professional, friendly and hospitable. We appreciated the team approach as well as the book you provided us. I can't think of anything to make our experience better. We also appreciate having the availability of your services in the future when the need arises. Thank you so very much for your exceptional services. The financial investment we made in your firm is suitable, for now we have peace of mind in regards to our estate planning!"
"Tammy and the other staff were always friendly and courteous."
"I enjoyed the polite, common sense discussion with and knowledgable information from your staff."
"I had always heard great things about your firm. It was a very friendly staff and I am very satisfied with the way I was treated."
"Very conscientious and attentive help and advice. Thank you, Jenna!"
“My husband and I are both in our 70’s so it was time to get something done. We have four children so we wanted documents prepared that would make sure they were all well taken care of in the future. We also wanted to make sure we were prepared financially in case either of us had to receive care in a nursing home or assisted living. The people at Steinbacher, Goodall & Yurchak were so warm and personable. Just about my entire immediate family came with my husband and me to see them. We were welcomed in such a comfortable and friendly way! I’d had other family members who’d received assistance there in the past and spoke so highly of the staff, so the choice was easy as far as who to go to. I can see why they came so highly recommended. I can’t say enough about having the peace of mind that comes when you know things have been taken care of and are now completed. My one daughter was a little apprehensive as to how all of this was going to get done but they met all of our needs. We now feel like the staff at Steinbacher, Goodall & Yurchak are a part of our family.”
“I’m so glad that I found out about Steinbacher, Goodall & Yurchak. A friend of a friend had used them and they came highly recommended. I required assistance right away so I called and they immediately made an appointment for me to come in. My mother was going into a nursing home, and I needed to find a way to pay for it. They listened to my concerns and worked out a viable plan, placing her assets into a trust. The annuity from the trust, together with her social security totally pays for the cost of my mother’s nursing home care. I couldn’t have asked for a better solution! The people at the firm were so patient and understanding with me. I knew nothing about trusts but they answered all my questions. They are so knowledgeable and enthusiastic to help people out. I even received their assistance with the closing of my mother’s house. The people at Steinbacher, Goodall & Yurchak are worth their weight in gold!” - Anne
"I'm sure glad I made the call! My husband had experienced some health challenges, so we knew it was the right time to put things in order financially to be properly prepared for the future. The thing I most appreciated was that they listened to what we needed, and then provided outstanding guidance throughout the entire process. It was as if they developed a roadmap that we can now follow. They made things so easy! There's no one I would want to take care of us more than these people." - Patricia Fry
“I went to see them because of my parents who are both in a nursing home. I was very pleased with what they did to help cover the bills. I really didn’t know what to expect, and if they’d be able to do anything. They made things so easy. I’d asked around and I was told that this law firm was where I needed to go. They came very highly highly recommended, and I can now see why. They stepped right in and helped to settle my parent’s estate, and make sure the nursing home expenses were paid. I’d tried to do some of the estate work on my own at first, and it was a lot harder than I thought. That’s why I’m glad I made the decision to get their help.” - Roger, Williamsport, PA
“I was very pleased with the service we received. I used to drive by their office quite often so I knew about them. However I never really thought about speaking with anyone there until the moment had come. I’m sure glad I made the call! My husband had experienced some health challenges so we knew it was the right time to put things in order financially to be properly prepared for the future. The thing I most appreciated was that they listened to what we needed, and then provided outstanding guidance throughout the entire process. It was as if they developed a roadmap that we can now follow. Steinbacher, Goodall & Yurchak also delivered excellent follow up to make sure everything they did for us was well understood. They made things so easy! There’s no one I would want to take care of us more than these people.”
“I was very well pleased with the service I received. I’d gone to see the people at Steinbacher, Goodall & Yurchak on behalf of my sister who was in the nursing home at the time. They first helped with working on options to pay for her care. Then after she passed away, they worked on settling her estate. Everyone was so kind and considerate to me during this difficult period. They were very understanding! I was told to stop worrying; that they would take care of everything. That’s exactly what I needed to hear! In fact, when it was time for me to have to go back to their office to sign some final papers, I told them that I just didn’t have the strength to do it. They said no problem, and they came to my house. I appreciated this kind of personal attention. I would recommend that you go talk to these wonderful people. They’ll give you the help you need.”
"After my husband went into the nursing home, I went to another law firm in the area to see what could be done about paying for his care. They said there was nothing they could do for me, and that I'd have to spend down my money for him to then be eligible to receive Medicaid. I was very concerned and felt they'd just left me on my own. I later was told to call this firm. I figured why not because at this point, I had nothing to lose. After explaining my situation, I was told to come in right away because I required immediate attention. What they did for me was unreal, especially after being told I was in a hopeless situation by that other firm. They took action to protect our assets and get my husband's nursing home bills taken care of into the future. Everyone was so wonderful! I'd taken my daughter with me and when we were told the bills were going to be paid, she cried because she knew what the other lawyer had previously said. I can't say enough about this kind of attention to detail!" - Nancy Campbell, Pennsylvania Furnace, PA
"I would describe our experiene as very positive. My wife and I went to Steinbacher, Goodall & Yurchak to do some estate planning. We're both in our seventies and felt it was time. The attorney and staff we worked with were great. We'd originally gone to one of their free seminars to discover more information, and this led to us making an appointment to come in. Anyone who needs some guidance on what to do with your assets and to make sure things are taken care of should go see them. I hightly recommend their services." - Harry
"What I liked best about Steinbacher, Goodall & Yurchak was the wonderful staff, the warmth and caring. Putting up with my questions and phone calls. Thank you so much for your kindness and help throughout our process. You are not just our lawyers, but our friends, too."
"Everyone was pleasantly helpful and nice."
"We appreciated the time you took to explain everything – sometimes multiple times. Very professional and fun too! We feel very confident in everything you managed to do for us."
"Very professional and friendly service."
"Provided options and information to help us make decisions that were in our best interest."
"Friendly, efficient, dedicated people who are thorough and caring. Thank you for helping us organize and plan for the future."